Track Individual Agents – A major advantage of our solution is the ability to track satisfaction surveys in real-time via individual agents. You can also set up multiple campaigns & teams and run a campaign for separate products or individual teams within your organisation.
Automated Email Surveys – You can opt to automate the delivery of ‘post-interaction’ CSAT surveys to your customers instantly, via email
Anytime Reporting – We offer standard and bespoke reports, in single and multi channel formats. Customising the look and feel of your wallboards and reports is easy too, thanks to our innovative user-centric GUI
Implement Web, Email & Chat Surveys via Pop-ups or Hyperlinks – Add IP-linked ‘pop-up’ surveys on single or multiple web pages, or use hyperlinks directing visitors to a dedicated survey page. Surveys can also be integrated into Facebook and Twitter, maximising reach and campaign potential.
100% Compatible With Leading Web Chat Providers – Track customer feedback in real-time through your existing Webchat provider.
Total Visibility With Real-time Wallboards – Every completed survey updates the wallboard in real-time. You can track and measure customer satisfaction scores and other vital call statistics dynamically on multiple devices too, like; desktops, laptops, tablets and smart phones.