Flexible Design – Add agent specific or generic hyperlinks within your Social Media accounts, directing visitors to a branded, fully responsive survey page.
Total Visibility With Real-time Wallboards – Every completed survey updates the wallboard in real-time. You can track and measure customer satisfaction scores and other vital call statistics across multiple Social campaigns dynamically on multiple devices too, like; desktops, laptops, tablets and smart phones.
Track Individual Agents – Track and compare the customer satisfaction scores of individual agents across Facebook & Twitter in real-time on fixed and mobile devices.
User-Centric GUI with Anytime Reporting – We offer standard and bespoke reports, in single and multi channel formats. Customising the look and feel of your wallboards and reports is easy too, thanks to our innovative user-centric GUI
Flexible Survey Design – Easily create your survey(s) using as many questions as required. You can define scoring rules from 1-5 or 0-10, depending on your needs.
Data Capture – Accurately assess your customers’ ‘experience’ in greater detail with a post-call comment. Each recorded comment is instantly available to review via our back end reporting system.