An Introduction to Post Interaction Surveys

Customers across Email, Live Chat and Social Media channels can be transferred into our post-interaction, web surveys to gather real time customer feedback and comments. We stream live scores and customer comments for each channel onto our VOC wall boards.

Create Separate Campaigns for Email, Chat and Social Channels – No matter which digital channel your customers use to contact you, transfer them into a post-interaction survey for real-time VOC insight.

Total Visibility With Real-time Wallboards – Every completed survey updates the wall board in real-time. You can track and measure customer satisfaction scores and stream comments live onto our wall boards, which work dynamically across multiple fixed and mobile devices. 

Track Individual Agents – A major advantage of our solution is the ability to track satisfaction surveys in real-time via individual agents. You can also set up multiple campaigns & teams and run a campaign for separate products or individual teams within your organisation.

User-Centric GUI with Anytime Reporting – We offer standard and bespoke reports, in single and multi-channel formats. Customising the look and feel of your wall boards and reports is easy too, thanks to our innovative user-centric GUI. 

Flexible Survey Design – Easily create your own survey(s) adding as many questions as you need. You can define scoring rules from 1-5 or 1-10, and we can also provide a mixture of ‘Yes or No’ questions and multiple choice questions, as required. 

Add Web Surveys and (bulk) Email Surveys – Integrate CSAT Central surveys into your website via hyperlinks or pop up widgets to capture targeted online feedback. We can also work with you to send bulk emails out to an existing customer database or email address list, with powerful reporting. 

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