Monitor Voice of the Customer insight, across multiple channels, via a real-time wall board.
Choose from a range of ‘Widgets’ to create your own bespoke view of customer feedback.
Monitor voice, web, email, chat, social media and face-to-face scores and comments in real-time.
Compare CSAT, NPS and CES across channel and identify positive and negative feedback.
Comparable Multichannel Reporting
Review our live Data Overview, to filter results by channel, campaign or agent and review verbatim comments.
Choose from a range of comparison reports, across all channels, and individual agent performance reports.
Set up a range of alerts, based on specific criteria, to identify positive or negative surveys across channels.
Set up and schedule a range of automated email reports, available in multiple formats.
CSAT Central is fully responsive and transitions seamlessly across fixed and mobile devices
How to create a top customer experience in just three steps: https://t.co/9ELHt92KRm via @MyCustomer #CX #custservCSAT_Central about 18 minutes ago
15 Statistics Shaping the Future of Customer Service (Infographic): https://t.co/7nEOcdTtiz via @provide_support #custservCSAT_Central about 3 days ago
How to conduct successful customer surveys over mobile: https://t.co/1NcHqIvOVt via @MyCustomer #CSAT #custservCSAT_Central about 3 days ago
How will the technology mega-trends shape proactive service? https://t.co/eDO51skODz via @MyCustomer #digital #custservCSAT_Central about 4 days ago
Best practices for designing engaging customer surveys: https://t.co/zL2tuYnKuJ via @MyCustomer #CSAT #custservCSAT_Central about 5 days ago