Monitor Voice of the Customer insight, across multiple channels, via a real-time wall board.
Choose from a range of ‘Widgets’ to create your own bespoke view of customer feedback.
Monitor voice, web, email, chat, social media and face-to-face scores and comments in real-time.
Compare CSAT, NPS and CES across channel and identify positive and negative feedback.
Comparable Multichannel Reporting
Review our live Data Overview, to filter results by channel, campaign or agent and review verbatim comments.
Choose from a range of comparison reports, across all channels, and individual agent performance reports.
Set up a range of alerts, based on specific criteria, to identify positive or negative surveys across channels.
Set up and schedule a range of automated email reports, available in multiple formats.
CSAT Central is fully responsive and transitions seamlessly across fixed and mobile devices
6 Games to Liven up the Contact Centre: https://t.co/QFzvPoz5Y2 via @callcentrehelp #cctr #custservCSAT_Central about 15 hours ago
How can brands nurture customer trust in the age of automation? https://t.co/UyYd8oO7vG via @MyCustomer #CSAT #custservCSAT_Central about 22 hours ago
How Next Generation Organisations will develop true customer insight: https://t.co/LbLAMlI16y via @MyCustomer #CX #custservCSAT_Central about 4 days ago
The five excuses stalling your customer engagement strategy: https://t.co/ONsyjuoTsO via @MyCustomer #CX #custservCSAT_Central about 5 days ago
Putting mobile CRM at the heart of the CX: https://t.co/6KeP4NIWLT via @MyCustomer #CX #custservCSAT_Central about 6 days ago